Fallen power poles or lines are serious safety hazards. If you come across one, it’s critical to report it immediately and keep your distance. Kenya Power has made the reporting process simple and efficient through USSD code *977#.
📱 How to Report a Fallen Pole or Power Line
Follow these quick steps to report a safety incident:
- *Dial 977# on your phone
- Select Option 4 – Report Incidences
- Choose Option 2 – Safety Incidence
- Describe the Incident – e.g., fallen pole or downed line
- Enter the Location – be as accurate as possible
- Receive a reference code to track your report
🚫 Critical Safety Tips
Always prioritize safety when near fallen electrical infrastructure:
- Do NOT approach the fallen pole or wires
- Avoid driving over downed lines
- Stay at least 10 meters away from the hazard
- Alert others to keep clear of the area
⚡ Even if power lines look inactive, they may still be energized and extremely dangerous.
🔐 Your Safety Is Our Priority
Kenya Power is committed to responding swiftly to safety threats. By reporting incidents and keeping your distance, you’re helping protect yourself and your community.
Stay alert. Stay safe. Report hazards instantly with *977#.
